Everything about authenticity, orders, shipping and returns, all in one place.
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We work with sellers to set prices systematically, using a range of factors such as the shoe’s condition, rarity and size availability.
Our entire catalog is listed on our website. If you’re after a specific pair, use the search bar to browse our full assortment.
Out of your size? Click the ‘size unavailable’ option on the product page and sign up for email notifications. We’ll let you know as soon as it’s back.
All items in our online store are sold in US dollars (USD).
Yes. All of our inventory is guaranteed authentic.
‘Conditional’ is a label we use for shoes that arrive to us with any of the following:
We consider any shoe that is 8+ years old a collectible and advise owners to wear it at their own discretion.
Please note: all sales are final. DELTITECH will not honor any claims once the DELTITECH hang tag has been removed from the shoe or if the shoes have been worn.
To find the right size, we recommend referring to the original manufacturer’s size guide.
Once an order has been placed, we’re unable to change any information, add items or apply promotional codes.
To cancel your order, contact customer support at support@deltitechbrands.com. All emails are answered in the order they’re received, so we can’t guarantee we’ll be able to cancel your order before your item(s) ship.
We’re unable to process cancellation requests once an item has shipped.
If you’re unable to complete your order at checkout, please contact customer support at support@deltitechbrands.com.
Include as many details as possible (browser, device type, the error message you’re seeing, etc.) along with any screenshots.
There are a number of reasons an order may be canceled, and we reserve the right to cancel orders at our sole discretion. Once your refund has been processed, you’ll be notified by email.
For details about your order, contact customer support at support@deltitechbrands.com.
DELTITECH currently accepts:
All orders are subject to a fraud review, which may delay processing. We may also require additional information to verify your purchase. If your order doesn’t meet our fraud verification requirements, you’ll be notified by email.
We’re sorry your order didn’t go through. To keep orders fast and accurate, we use a third-party verification system that automatically approves or declines web orders.
Customers whose orders are declined receive a notification email, and the payment is automatically voided with our payment processor. If your order failed using a credit card, we recommend trying another payment option listed on our website.
Orders arrive within 7–21 business days with Express Delivery. Once your order ships, you’ll receive a shipping notification by email with an estimated delivery date.
Delivery times are estimates and aren’t guaranteed, as shipments may be affected by weather or other events outside our control.
International shipping is free with DHL / EMS International Express Shipping, worldwide.
Additional charges may apply to orders with multiple or heavy items. Customs and duty fees are billed on delivery; see customs and duties.
Check the Orders tab in your profile to make sure your order has shipped. If it has, use the tracking number to see where your order is.
If it shows as delivered and you still haven’t received it, contact us at support@deltitechbrands.com.
Yes. You may ship to an address that differs from your billing address.
No. Customs and duty fees for international orders are billed upon delivery of the package.
Signature confirmation is required for orders containing products valued at $750 or more per unit.
If your order hasn’t shipped yet, contact us at support@deltitechbrands.com to upgrade to DHL for $15.
Orders typically ship within a maximum of 3 business days, and shipping can’t be upgraded once an item has shipped.
We offer an extended 60-day return and exchange policy. Return shipping costs are covered by the customer.
To request a return or exchange, contact customer support at support@deltitechbrands.com.
If your package is returned to us, we’ll issue a refund to your original payment method, less the initial and return shipping costs.
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Email supportCan’t find what you’re looking for? Email our support team. We answer every message in the order it’s received.
